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Welcome to the Zookel Customer Help Area!
How do I search for jobs?
We’ve made searching for your next job with Zookel as easy and intuitive as possible. You can:
- Use our ultra fast search function which is available on the heading bar throughout the site.
- Click on the Jobs section on the left navigation menu and quick search using additional search options including your Zookel profile.
- Use your social and business networks (wherever they exist online) to help you find a job. Once again click on the Jobs section on the left navigation menu to access this feature.
- Use Advanced Search (found under the Jobs heading) for more search options.
How does Zookel help me find the right job?
Zookel provides a number of key benefits for you when searching and applying for a new job, including:
- Your Zookel psychometric profile, which not only provides you with insight into your career focus but also you to highlight why you’re suited to a role much better than a CV on it’s own ever can. And don’t forget you can even use your psychometric profile to target opportunities more scientifically (even those that you might not have considered previously).
- Your Zookel career profile acts as your online CV, allowing you to present your career including your professional experience, education, and a range of additional information in a much more effective format.
- The ability to record or upload video CV’s, meaning you can show & tell employers and recruiters in person why they should hire you.
- Leveraging the power of your existing social and business networks (wherever they exist online) – after all, your network knows you best!
- The capacity to research companies & salary information meaning you can fast track pre interview research.
How do I sort my job search results?
When presented with your job search results, you can choose to sort by Job Title, Company, Location, or date posted. Simply click on the relevant column heading to resort the results accordingly.
How does Zookel match jobs with my profile or search?
Zookel uses complex algorithms incorporating users’ psychometric profiles, skills keywords, target job criteria and experience to accurately match job listings to job seeker's search criteria. The more accurate the match across the job seeker's search criteria, the higher the match ranking.
How do I apply for a job on Zookel?
For all jobs posted within Zookel directly simply click the “Apply Now” button in the bottom right hand corner of the specific job listing page. You will then be guided step-by-step through the application process.
What information is included with my application?
You have the choice of how much or how little information you provide when applying for a job. Any information you choose to provide during the application process, including your Zookel profile, offline CV, covering email, and contact information, will be sent to the job poster. For the best chance of success, be sure your Zookel profile is complete and accurate before applying for a job.
How do upload a CV to my profile?
All Zookel users have the ability to upload a CV to help with their job search. To do this:
- Click on the “Profile” section on the left navigation
- Scroll down to the My Offline CV
- Click on the Upload button.
- You will then have the option to browse your computer to locate, select and upload your CV. Note that the size of the file is limited to 10MB.
- Click on Save Changes and your CV will be visible on your profile page. Don’t forget to look at your contact settings to determine who can access it.
Who can see my upload CV?
Your CV will be accessible to recruiters and employers you apply for jobs with and by anyone accessing the specific link you send if you use networking to help you find a job. Please note that due to the nature of networking for jobs your Zookel profile and CV may be referred on to people outside of your original contact list.
What is a video CV?
A video CV allows you to show & tell potential employers in person why they should hire you. Best of all it gives you the chance to highlight what you’re passionate about, explain your career path, talk about any significant achievements, and show employers your personality.
What should I say on my video CV?
Whilst what you say is completely up to you we've found that the best video CV's include a mix of the following details:
- Who you are, i.e. your name.
- Your current and recent jobs - including job titles & responsibilities.
- Your specific job orientated skills - including those used in your current and previous roles.
- The most relevant educational experience for the roles you'll be applying for.
- Any significant or memorable achievements from your career, education or significant in the context of your career.
- What you want to do, the type of role & / or company you're looking for, your career objectives etc.
Is there anything that I shouldn’t say or do on my Video CV?
Zookel provides the ability for users to upload a video CV to assist finding a job. As an online recruitment and career site, we expect our users to record or upload videos only appropriate to this purpose.
For further clarification of what defines an appropriate video CV’s please refer to our Terms and conditions, which expressly prohibit users recording or uploading a video:
- Which is false or inaccurate in terms of biographical information (or having someone record a video which includes such false information on your behalf).
- Which could be considered obscene, offensive, vulgar, of a menacing character or embarrassing, or which may cause annoyance, anxiety or inconvenience to another user or any other person or entity.
- Which contains content that is copyrighted and not authorized for public distribution.
When joining Zookel all users are bound by the Terms & Conditions of the site. Users breaking the Zookel Terms and Conditions will have their membership of the site terminated.
How do I refer a job on Zookel?
You will be able to refer all jobs posted within Zookel directly. Simply click on the “Refer” button in the bottom right hand corner (below the “Apply Now” button) of the specific job listing page.
You will then be guided step-by-step through the referral process where you’ll have the option of selecting the contact(s) you would like to refer the job to, including your Zookel contacts or any of your existing social and business networks (including Facebook, MySpace, LinkedIn and others), and to write a message to go along with the referral.
Can I stop someone referring me?
Absolutely, simply click the appropriate link in the email that you receive from the referrer and they will be unable to send you any more jobs.
What happens if more than one person refers a job to me?
You can choose which referrer should receive the credit for the referral by clicking on their unique link.
Are referrals incentivised?
Some positions advertised on the Website are allocated referral success payments under an employer referral program (the "Reward"). In these for each successful referral an employee makes, they may receive payment as outlined in their employee referral program. This does not affect prospective candidates who have been referred to a position. Details of these referral program payments are only able to be seen by employees in the advertisers’ employee referral program and will not be made publicly available. Please see our Terms and Conditions if you would like further details on employee referral payments.
Why can’t I see salary information for all Jobs?
If a Job Posting is created using the Salary field on the job information, it will be displayed as a part of the search results. Salary is a field that is up to the discretion of the employer to disclose. If the Salary field is left blank, no information will be displayed.
Why can't I see the poster's name on some job listings?
Zookel gives employers and recruiters the ability to choose whether or not to make their Zookel profile visible when posting a job. The reason for this is at times recruiters (& employers) need confidentiality around the appointment they are making. Whilst we understand it’s often preferable to see who it is recruiting this is a normal business practice and recruiters (& employers) choosing to remain confidential should not stop you applying for the role.
Can I choose not to receive any more job emails?
Of course! We do not want you to get any emails that you would prefer not to receive. Just click on the appropriate link on any email to unsubscribe. If you change your mind, just email us at re-subscribe@zookel.com.
If I join Zookel, can my current employer find me?
Some users have expressed a concern about their current employer finding them on Zookel. Whilst we can't guarantee that we can stop people in your current company from learning that you’re using Zookel we have taken all steps possible to allow you to protect your privacy using your contact settings.
Can people outside of Zookel see my Zookel profile?
In the majority of cases people accessing your public profile will be employers and recruiters who are paid members of Zookel. That said, when you network for jobs it’s possible for non Zookel members (visitors) to see your public profile.
What is a Zookel profile?
Your Zookel profile can be seen as your online CV, and includes a career focus psychometric profile, a video CV (if you decide to record one) and a summary of your professional experience, interests and capabilities.
Do I have to use a picture of myself on my profile?
Whether you decide to add a photo to your Zookel profile is entirely at your discretion. If you do decide to add a photo, we expect you to upload photos only appropriate to the purpose of helping you find a job. If your photo is not an image of yourself or does not contain an actual photograph, it will be considered inappropriate.
What is an appropriate photo for my Zookel profile?
Zookel provides the ability for users to upload a photo to assist finding a job. As an online recruitment and career site, we expect our users to upload a photo that is appropriate to this purpose only.
What information can I include in my public profile?
Every Zookel user has the opportunity to publish a pubic profile. As a default setting your public profile shows all f the information you have entered on your profile page with the exception of:
- Your Target Job Section
- Your Skills eywords
- The companies you admire section.
Don’t forget you have complete control over who has the ability to view your profile, what they can see and, and why they can contact you. To access your contact settings click on the “Profile” section on the left navigation menu and scroll to the bottom of the page where you’ll find the contact settings. Simply click update contact settings if you’d like to make any changes.
Can I add my company logo to my profile?
Employers and recruiters have the ability to upload their logo to both their company profile and to any job postings they list. At this stage this is not an option for job seekers.
How can I choose what to show on my profile?
You have complete control over who has the ability to view your profile, what they can see and, and why they can contact you. To access your contact settings click on the “Profile” section on the left navigation menu and scroll to the bottom of the page where you’ll find the contact settings. Simply click update contact settings if you’d like to make any changes.
How do I edit my profile?
To leverage your Zookel membership to its fullest potential, it is important that you keep your profile information current. In order to make editing your profile as simple as possible you will find an "Edit" link within each section of your profile. By clicking the edit button appropriate to the section you’re looking to amend you will be taken to a screen where you can update, change or delete the details entered.
How can I disable my Public Profile?
In deciding how other Zookel users may contact you, take care not to exclude contacts inadvertently that you might find professionally valuable. If you have decided to disable your Zookel public profile, please take the following steps:
- Log into your Zookel account
- Select "Profile" on the left navigation menu.
- Scroll to the bottom of the page where you’ll find the contact settings.
- Click update contact settings and then choose to make your profile either visible only to your contacts (in the case you will still potentially network for jobs) or visible to No One and save your changes.
Is there a limit on the number of Recommendations?
There is no numeric limitation for the number of recommendations.
What is a Recommendation?
A recommendation is simply a reference from a contact, colleague, business partner etc who knows you and can recommend your work. By default recommendations you receive appear in your public profile, however you can change this at any time using your contact settings.
How do I change the password for my account?
To change the password associated with your Zookel account simply go to 'Profile' on the left navigation menu and then click 'Personal Settings’ which you will find in the heading section of the page. From here the process is pretty straightforward - simply enter your old password and the desired new password, confirm it and you’re done.
To add my contacts, do I need to invite them to join Zookel?
No. Whilst we believe that Zookel can benefit anyone who is looking for a new job, challenge or opportunity, it’s completely up to you whether you add your contacts to simply aid your own job search, or whether you invite your contacts to join Zookel.
How do I add my external contacts to my Zookel Account?
With Zookel you can import your contacts (or if you’re so inclined invite your contacts to join) in three main ways:
- By using your existing business and social networks (including Facebook, LinkedIn, MySpace and others) or your existing webmail (including Gmail, Hotmail etc).
- By importing your contacts from Outlook
- By manually entering your contacts details.
Importing contacts using any of these methods is extremely quick and easy:
- Click on ‘Contacts’ on the left navigation menu
- Click on Add/Invite Contacts sub menu
- Choose the option – I want to Add contacts to my Zookel address book.
- Choose which of the 3 options you wish to use to import your contacts
- Follow the instructions on screen for the select method. Please note for web based services such as social networks and webmails, you can import contacts from one service at a time.
How do I invite my external contacts to join Zookel?
You can invite your contacts to join Zookel in three main ways:
- By using your existing business and social networks (including Facebook, LinkedIn, MySpace and others) or your existing webmail (including Gmail, Hotmail etc).
- By importing your contacts from Outlook
- By manually entering your contacts details.
Importing contacts using any of these methods is extremely quick and easy:
- Click on ‘Contacts’ on the left navigation menu
- Click on Add/Invite Contacts sub menu
- Choose the option – I want to invite my contacts to join Zookel.
- Choose which of the 3 options you wish to use to invite your contacts.
- Follow the instructions on screen for the select method. Please note for web based services such as social networks and webmails, you can import contacts from one service at a time.
- Write a brief message to explain what Zookel is and why you’re inviting them to join. Please note whilst it is always a Zookel best practice to personalize any message to a contact we have provided a suggested template to aid the process.
Can I edit my contacts?
Yes. To edit a contact within Zookel click on ‘Contacts’ on the left navigation menu, and then locate the contact. Once you have done this you can hit the edit / delete button to see the contacts details in full and edit accordingly.
How do I delete contacts?
To delete a contact within Zookel click on ‘Contacts’ on the left navigation menu, and then locate the contact. Once you have done this you can hit the edit / delete button to see the contacts details in full and then delete if you wish.
What if I don't want to add any contacts, is that ok?
Whilst adding contacts makes certain functions within Zookel faster for you, networking for jobs for example, adding contacts is completely at your discretion rather than a requirement.
Who can see my email address?
Zookel public profiles will never show your email or other contact information.